Policies

1. Returns we accept

You can return a Product within 7 days of receiving it if:

• it is faulty or does not work as it should;
• it is not the Product you ordered, or it is a different colour, model or storage size;
• it arrived damaged.

2. Returns we cannot accept

• Products returned because you changed your mind, once the seal or packaging has been opened.
• Products damaged by misuse, accidents, liquid or unauthorised repairs.
• Products with missing parts, accessories, boxes or manuals.
• Earphones and other in-ear audio once unsealed, for hygiene reasons, unless they are faulty.
• Phones and devices still signed in to an iCloud, Google or other account. Please sign out and reset the device before returning it.

3. How to return a product

• Contact us within 7 days of receiving the Product, with your order number and a short description of the problem.
• We will tell you how to return it: bring it to one of our stores, or we will arrange a pickup.
• We inspect returned Products within 3 working days and let you know the outcome.

4. Refunds

• Once a return is approved, you can choose a replacement, an exchange or a refund.
• Card, bank app and USSD payments are refunded to the original payment method. Banks usually take 5 to 10 working days to show it.
• Bank transfer, pay on delivery and pay at pickup Orders are refunded by bank transfer to an account in the buyer's name.
• The delivery fee is refunded if the Product was faulty, wrong or damaged on arrival.

5. Cancelled orders

You can cancel an Order free of charge before it is dispatched or collected. If you already paid, we refund the full amount. If we cancel an Order, for example because a Product is out of stock, we refund you in full.

6. Warranty claims

Faults that appear after the 7-day return window are handled under the manufacturer's warranty, where one applies. Contact us and we will help you make the claim.

7. Contact us

Questions about this policy? Visit one of our stores or track your order.